Less mails - more service!
At FLEXOPTIX, we are making work more transparent - we are happy to announce the release of our new Service Desk for our Customer Service!
Involve your team - Share tickets and opt-in to existing conversations with your company and colleagues.
- Stay up to date - Track the status of tickets - as a team!
- Optimized communication - Custom ticket types to share information efficiently.
Account & Login
For now you will need to create a new account for the Service Desk to login.
Do you prefer working in your mail client?
No problem: Just send an email to firstname.lastname@example.org.
This will automatically create a new ticket in the Service Desk. All further (mail-)replies will be added to the corresponding ticket.
You can also activate your account and work in our Service Desk later on.
NOW FEATURING: TICKET TYPES
General Request: No specialised ticket type yet? Choose me!
Flexbox Feedback: Share your Flexbox feedback with us! More information about the Flexbox here
Logistics Question: General shipping question around Flexoptix.
Damaged or Lost Package: Did our couriers lose your stuff?
Customs Issue: Is your order stuck at customs? We will be happy to help.
Our vision is to have all of your inquiries in one place. This is why we are constantly evolving the ticket types in our Service Desk (our currently available ticket types are below).
We will keep you posted on our progress in our blog and on the service desk.
Your Flexoptix Team